READER HELP / THE EPIC UNIVERSE
A little help.
Then back
to the story.
Choosing a comic, checking an order, or finding your way around the Fanbook? Start here.
Find an answer ↓
NEW TO AXIS PRIME?
Start with
Da Ten Shi.
Meet Suez. Look inside.
Find your next story.
01 / READER HELP
Comics & covers
Find your way into the story.
All topics ↑Which comic should I start with?
Our featured starting point is Da Ten Shi: Price of Power. Meet Suez, read seven lettered pages, and follow the story into Axis Prime. If the Style Assassins draw you in, explore Future Echoes and its four cover editions.
Do I need to explore all the lore first?
You can head straight to a comic. The character, faction, and powers pages are there whenever a name or ability sparks your curiosity. Explore as much or as little as you like.
Are the Future Echoes covers different stories?
They are four cover editions of Style Assassins: Future Echoes. Choose the artwork you like: Standard, Tatsu, Tora, or The Children & Darcs. Each edition button opens the shop with that cover selected; check the edition details there before ordering.
Can I look inside before buying?
Yes. The current Da Ten Shi: Price of Power preview contains seven opening lettered pages. You can enlarge the art and open a written visual description for each page. The Style Assassins: Future Echoes preview now offers six consecutive lettered pages, with page controls and enlarged artwork.
02 / READER HELP
Shopping & orders
Know what happens next.
All topics ↑Where do I buy, and what am I getting?
The comic and merchandise buttons take you to The Epic Universe shop. The selected product listing shows its current price, options, availability, and what is included. Confirm the format and any extras on that listing before ordering; the website artwork preview is separate from your purchase.
Where do you ship, and what does it cost?
The shop’s published shipping policy lists 1–3 business days for processing and tracking when an order ships. Shipping is calculated at checkout; transit varies by carrier and location. Processing time is not an arrival guarantee. The policy lists delivery within the United States; contact order support before placing an order outside the U.S.
USPS Ground Advantage to Alaska, Hawaii, U.S. territories and military addresses may take 10 days or more. The shorter estimate shown at checkout may not reflect these routes.
How do I check on an existing order?
The shop’s shipping policy says tracking information is sent when an order ships. Check your shipping confirmation first. If you need help, contact order support with your order number and a short description of the issue.
What if I need a return or my order arrives damaged?
The current policy allows a return request within 14 days of delivery for physical products in original condition. Approved returns receive an exchange or store credit; digital products are non-refundable. Return shipping is your responsibility unless the issue is the shop’s fault. For a damaged or incorrect order, contact support promptly with your order number. Read the full policy before arranging a return.
How do I choose a merchandise size or color?
Open the item in the shop to see its available sizes, colors, measurements, and current stock. Use that item’s size information when choosing; options can differ between products. Confirm your selection before checkout.
Order answers summarize the shop’s published policies, checked October 3, 2026. Follow the linked policies for the current terms.
03 / READER HELP
Quiz & Fanbook
Keep the discoveries that matter.
All topics ↑Do I need an email to find my faction?
No. You can take the questionnaire and see your affinity without providing an email. Saving your result to the Fanbook is optional. The encounter explores a different set of choices and does not change your faction result.
How do encounter completions count?
Finish all three decisions in an encounter, then choose the record action on the result screen. Each release offers up to three lifetime discovery credits. Monthly stamps are separate: a fresh completed replay can earn a later UTC calendar month’s stamp after all three credits are collected. One stamp per month; an old saved result does not count again. Replays stay open, and no purchase is required.
What happens if I miss a month?
Your earned completion total and participating months remain. Monthly recognition counts UTC calendar months in which you complete and explicitly record a fresh encounter run or replay, independently of the remaining discovery credits. Multiple runs in one month count as one participating month. Tiers follow your lifetime credited completion total; monthly recognition does not require an unbroken streak. The three-consecutive-month acknowledgment stays earned after a break.
Where is my progress saved?
In this preview, saved pages, faction results, and completion records stay in this browser on this device. Another browser or device will not have them. Clearing site data, using a private session, or blocking browser storage can prevent progress from lasting. Account backup and cross-device progress are not connected yet.
Can I join the public standings yet?
Public standings and shared challenge totals are not live in this preview. At launch, the planned account flow will use a verified email, with a separate choice to appear under a public alias. Marketing emails will have their own optional signup. Your local preview score is not a verified public score.
04 / READER HELP
Contact & feedback
Reach the right person.
All topics ↑Who should I contact about an order?
Use the order support address published in the shop: eelya@theepicuniverseinc.com. Include your order number and what you need help with. The website feedback page is for comments about the site, stories, and encounters.
How can I share feedback or ask about the universe?
Use the feedback page to tell us what worked, what was confusing, or what you would like to explore. It prepares an email draft for you to review and send. For publishing or collaboration inquiries, use the contact links on our About page.
READY FOR YOUR NEXT PAGE?
The story is waiting.
Start with Da Ten Shi, or find the Future Echoes cover that catches your eye.
